Communication & Booking

Q1

I don't understand Chinese, how do I make an appointment? Is there English service available on-site?

iSKIN is located in a prime location in Taipei's Da'an District, and its doctors and most administrative staff have excellent English communication skills. It is recommended to inquire first via LINE (@iskin) or their Facebook fan page. Although the official language is Traditional Chinese, basic English-language appointment requests usually receive a prompt response.

Q2

Do I need to prepare identification documents?

Yes, it is required. Medical institutions in Taiwan (including cosmetic surgery clinics) are legally required to register their basic information. Foreigners must bring their passports or residence permits (ARC) for initial registration.

Navigation

Q1

Where is the clinic located in Taipei? What's the most convenient way to get there?

The clinic is located on Guangfu South Road (next to the Sun Yat-sen Memorial Hall).

• MRT: Take the Blue Line to "Sun Yat-sen Memorial Hall Station," and walk for about 3-5 minutes from Exit 2 (it's located above McDonald's).
• Taxi: It's recommended to show the driver the address "2F-5, No. 288, Guangfu South Road, Da'an District, Taipei City," or search for "iSKIN."

Payment

Q1

Can I use a foreign credit card? Are there any transaction fees?

Major credit cards (Visa, Mastercard, JCB) are supported on-site. Please note that using foreign cards typically incurs an overseas transaction fee of approximately 1.5% charged by the issuing bank.

Q2

Does the price include tax? Will it be more expensive for foreigners?

In Taiwan, cosmetic surgery prices usually include relevant taxes. Professional clinics like iSKIN typically have the same pricing for locals and foreigners, offering high transparency and eliminating concerns about being overcharged due to foreign nationality.

Treatment & Safety

Q1

Can I assure you that the medications or equipment used are genuine?

This is the biggest concern for foreigners. iSKIN is known for its medical expertise, and you can request on-site "scanning verification" (such as the anti-counterfeiting label on Phoenix radiofrequency or hyaluronic acid packaging) to ensure that the treatment uses genuine products from the original manufacturer. This is a very common and reliable process in Taiwan.

Q2

If I'm flying out of Taiwan in a few days, can I still get the treatment?

This is crucial!

• Minimally invasive procedures/laser treatments: Generally no problem, but be aware that changes in air pressure may cause slight swelling.
• Surgery: A 7-14 day observation period is required. It is recommended to proactively inform the doctor of your "departure date" during the consultation so that the doctor can assess the timing of suture removal or follow-up appointments.

Aftercare & Logistics

Q1

Where can I buy post-operative care products? What if I can't understand the labels?

Clinics typically offer post-operative care advice. Foreigners who are concerned about communication difficulties at pharmacies can purchase medical-grade skincare products directly at the clinic. For purchases exceeding a certain amount (usually NT$2,000), they can inquire whether the clinic offers on-site TRS (Tourist Tax Refund) refunds or provides a tax refund form.

Q2

What if there's an emergency after surgery and I've already returned to my home country?

It is recommended to strengthen contact channels with the clinic, such as LINE, WeChat, Facebook/IG. iSKIN's professional team can conduct an initial assessment of your condition through online photos. If you are unwell overseas, the doctor can also provide an English version of the medical certificate for your reference when seeking medical treatment locally.

FAQ